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Pet Care

During the grooming process all care is taken to ensure the health of your pet is considered. Dial a Dog Wash operators and owners are not liable for any pre-existing conditions and problems found during grooming. Any advice given regarding health problems should be checked out by a vet.

Dogs with health problems and elderly dogs are groomed at the owner's risk. Dial a Dog Wash will not be liable for any issues arising during or after grooming in dogs with healh problems or elderly dogs.


In the event of matted fur needing a clip down, the owner should be aware that irriatation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted neglected coat.The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.

Aggressive Dogs

Dial a Dog Wash reserves the right to refuse to groom any pet for the safety of the groomer and the dog. The owner agrees to inform Dial a Dog Wash prior to grooming if the dog has bitten or has aggressive tendencies. The owner understands they will be held liable for all bites caused by their dog.



 We require a minimum of 24 hours notice to cancel an appointment. If you provide less than 24 hours notice, a fee of 50% of the grooming charge will be applied.

If you have not telephoned us to cancel your appointment and we arrive at your home and you are not in, missed appointments will incur a fee of 100% of the standard grooming charge.

Please make sure your dog has relieved itself prior to grooming.


Conditions of guarantees

Guarantee of service and any refunds, will only be considered if a customer's dog has been groomed 8 weeks prior to Dial a Dog wash calling . This is so that the dog's coat is in good condition and free from any knots or matts. Failure to maintain the coat could result in losing the shape of the breed